Shipping policy

FREE for orders over $600

Flat rate $18.95 for orders under $600

Damage During Transit

Home Security Online takes every reasonable precaution to ensure that all products are securely and carefully packaged prior to dispatch from our warehouse.

Risk in the goods passes to the customer once an order has been dispatched and handed over to a third-party courier, freight company, shipping provider, or freight forwarder. Home Security Online will not be liable for any loss, damage, or deterioration of products that occurs during transit after the goods have left our warehouse and are in the possession of a third-party carrier.

Customers are encouraged to inspect all deliveries upon receipt and report any transit-related damage directly to the relevant carrier. Where possible, Home Security Online may assist customers with lodging claims against the carrier; however, responsibility for damage incurred during transit remains with the shipping provider.