How to Set Up the Ness 4G Indi Pendant Personal Alarm with GPS & Fall Detection in Just a Few Easy Steps

If you've recently purchased the Ness 4G Indi Pendant Personal Alarm with GPS Fall Detection, or you're considering one for yourself or a loved one, you'll be pleased to know that getting started is quick and easy

Unlike many personal medical alarms that require complicated installation or expensive equipment, the Ness Indi Pendant is supplied with a pre-installed Telstra SIM card and is designed to have you protected in just a few simple steps.

Whether you're buying it for an elderly parent, someone living independently, or for your own peace of mind, here's everything you need to know

Why Choose the Ness 4G Indi Pendant?

The Ness Indi Pendant combines several important safety features into one lightweight wearable device:

✔ Australia-wide 4G connectivity via the Telstra network

✔ Automatic Fall Detection

✔ Built-in GPS location tracking

✔ SOS emergency button

✔ Two-way hands-free voice communication

✔ Up to 10 emergency contacts

✔ Rechargeable battery

✔ No lock-in contracts

The result is a simple, reliable personal safety solution that can be used at home or while out and about.

Looking for a different wearable style? The Ness Indi 4G Smartwatch Medical Alert System offers the same 4G connectivity, GPS tracking, two-way voice communication and fall detection in a discreet smartwatch design, making it ideal for active users who prefer wearing a watch instead of a pendant.

Step 1 – Activate the Included Telstra SIM Card

Every Ness Indi Pendant includes a factory-installed Telstra SIM card that must be activated before the pendant can make calls or send emergency alerts.

Activation only takes a few minutes.

You'll simply need:

• The phone number supplied with your pendant
• The SIM details found on the product packaging
• Your contact information

Visit the Ness Retail SIM Activation Portal and follow the prompts to activate your SIM.

Once activated, you'll be able to select a monitoring plan that suits your needs. Plans are available from approximately $6.49 per month (inc. GST), making the Indi Pendant one of the most affordable GPS personal alarms available in Australia.

Tip: Complete the SIM activation before charging and testing the pendant.

Step 2 – Fully Charge the Pendant

Before using the pendant for the first time, allow it to fully charge.

Charging is simple:

1. Connect the supplied magnetic USB charging cable to the charging dock.
2. Plug the charger into a standard wall outlet.
3. Place the pendant into the charging cradle.

While charging:

• The charging light will flash.
• Once fully charged, the light will remain solid.

The pendant automatically powers on when placed into the charger.

If required, you can also manually switch it on by pressing the side Call button for approximately one second.

A full charge ensures maximum battery life and reliable GPS performance during setup.

Step 3 – Add Your Emergency Contacts

One of the biggest advantages of the Ness Indi Pendant is that it can notify multiple family members or carers when assistance is required.

The pendant can:

• Send emergency SMS alerts
• Share GPS location
• Automatically call emergency contacts
• Allow two-way voice communication

You can program up to 10 emergency contacts.

When an emergency occurs, the pendant works through your programmed contact list until someone answers.

Programming can be completed by your installer or by following the instructions in the Ness Indi Pendant User Manual.

Many customers choose to add:

• A spouse or partner
• Adult children
• Neighbours
• Friends
• Carers
• Support workers

Having multiple contacts greatly increases the chance of someone responding quickly when help is needed.

Step 4 – Perform a Live Emergency Test

Before relying on your personal alarm, it's important to complete a full live test.  We recommend testing outdoors where the pendant can quickly obtain a GPS location.

To test:

1. Take the pendant outside.
2. Press and hold the SOS button for around 3 seconds.
3. Wait until you feel the vibration or hear the voice prompt.
4. The pendant will send an emergency SMS with your GPS location.
5. It will then dial your first programmed emergency contact.

Ask your contact to confirm they received:

• Your phone call
• Your GPS location via text message
• Clear two-way audio

Completing this test gives everyone confidence that the system is working exactly as intended.

If automatic fall detection is your highest priority, Home Security Online also offers the Ness SmartFall Medi-Mate TWR Fall Detection Pendant, designed to automatically raise an alert when a fall is detected without needing to press the SOS button

Frequently Asked Questions

Does the pendant work anywhere in Australia?

Yes.

The Indi Pendant operates on the Telstra 4G mobile network, providing excellent coverage across most populated areas of Australia.

Do I need Wi-Fi?

No.

The pendant communicates using the included 4G SIM card, so there is no need for home internet or Wi-Fi.

If you'd prefer a smartwatch instead of a pendant, the Ness Indi 4G Smartwatch also operates independently using the mobile network, meaning there's no requirement for Wi-Fi or a smartphone nearby

Can I talk through the pendant?

Absolutely.

Once an emergency contact answers, the pendant becomes a hands-free speakerphone, allowing clear two-way communication

What happens if I fall?

If Fall Detection is enabled, the pendant can automatically trigger an emergency alert and begin contacting your nominated contacts even if you're unable to press the SOS button.

How many people can be notified?

Up to 10 emergency contacts can be programmed into the pendant

Peace of Mind Made Simple

One of the reasons the Ness Indi Pendant has become such a popular choice is because it offers advanced safety features without complicated installation.

Within a short time you can:

• Activate the SIM
• Charge the device
• Program your contacts
• Complete a live test

Then you're ready to enjoy the reassurance of knowing help is only the press of a button away.

Whether you're supporting an ageing parent, living independently, or simply wanting additional peace of mind while out walking or travelling, the Ness 4G Indi Pendant provides reliable protection wherever the Telstra 4G network is available.

Families often choose between a wearable GPS pendant for protection anywhere in Australia or a home-based medical alert system with additional pendants and accessories. Browse our full range of Personal Medical Alert Alarms to compare the features that best suit your needs

Not Sure if the Ness 4G Indi Pendant Personal Alarm is right for you? 

Read our comprehensive guide, Personal Medical Alarms Australia | 4G Alert Systems Guide, to compare GPS pendants, smartwatches and home medical alert systems before choosing the best option for your needs or get in Contact and tell us about your personal alarm requirement.